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Home General News

The biggest IT outage ever: Microsoft prepares for chaos to last 48 hours as Claude goes down

Editorial Team by Editorial Team
November 13, 2026
in General News
0


By MARK DUELL, DEPUTY CHIEF REPORTER

Up to date: 11:37 GMT, 13 November 2026

Observe the Each day Mail’s protection as Microsoft customers expertise disruption and the tech big works to resolve outages impacting a few of its hottest providers: 

Key Updates

VIDEO – Is the world too reliant on just a few expertise giants?

The Microsoft outage has led to questions over the world’s reliance on its tech – as defined on this video by the Each day Mail’s WILIAM HUNTER.

Microsoft world outage incident: What we all know up to now

  • A Microsoft world outage has left thousands and thousands with out electronic mail entry
  • The US tech big has not but been capable of absolutely restore providers
  • Police can’t obtain crime reviews on-line and inform folks to name
  • Nationwide Pharmacy Affiliation warns of delays to prescriptions
  • Microsoft says outages do not look like results of cyber assault
  • UK ‘working intently’ with Microsoft and has ‘contingency plans’
  • Customers from 74 international locations reporting points with Microsoft providers
  • Courts, charities and banks all over the world all affirm outages
  • E mail timeout window prolonged to 48 hours due to incident

Different councils reporting service impacts as a result of outage

Liverpool Metropolis Council stated some providers could possibly be affected by the Microsoft outage

In a publish on X, it stated: ‘Because of the present world Microsoft outage, council officers are unable to reply to emails and different providers could also be affected. We apologise for any inconvenience.’

Like different native authorities, Hertfordshire County Council has printed phone numbers on its web site for pressing enquiries concerning grownup and youngsters’s social care, and highways.

A spokesperson stated: ‘Like many organisations, we’re affected by points with Outlook emails and Groups. Nevertheless, providers are working as traditional. We’re asking residents to examine our web site for updates and phone us by telephone till the problem is resolved.’

Warning of potential disruption brought on by the outage in a publish on its web site, Sheffield Metropolis Council stated: ‘That is affecting entry to methods in a few of our service areas. Please contact us by phone if you’ll want to communicate to us urgently.’

The London Borough of Redbridge stated: ‘We ask that residents bear with us whereas electronic mail entry is restored by Microsoft, however guarantee that council providers are persevering with to run.’

Contingency plans in place for councils throughout outage

There could also be some delays to council providers however contingency plans shall be in place to cope with the Microsoft outage, the Native Authorities Affiliation stated.

A spokesperson stated: ‘Councils are updating their web sites to alert residents that because of the present outage, some electronic mail and different on-line providers are experiencing disruption.

‘Consequently, there could also be delays to some providers.

‘Residents are nonetheless capable of contact their native councils by way of phone.

‘Councils are skilled in managing disruptions to providers for various causes and could have contingency plans in place to make sure individuals who draw on care and help are secure and proceed to obtain the help they want.’

What do you have to do if you cannot entry your prepare tickets?

Nationwide Rail stated the Microsoft outage could also be affecting prospects’ potential to entry their prepare tickets by way of electronic mail, and folks affected are those that have purchased e-tickets after the outage started.

Nationwide Rail stated prospects who’re unable to find or entry their tickets by means of their electronic mail should be capable of entry their tickets on the web site or app the place they purchased their tickets and by logging into their account.

Clients who checked out as a visitor fairly than logging into an account are suggested to contact their ticket retailer immediately if they’re unable to entry tickets, and people nonetheless unable to entry tickets are suggested to talk to onboard or station employees.

VIDEO – Workplace staff react to Microsoft outage

Microsoft customers are persevering with to react to the outage with a collection of memes. Check out this video for a number of the funniest ones up to now.

Coventry Metropolis FC supporters warned of ticket disruption

Supporters of Coventry Metropolis FC have been warned over disruption to the membership’s electronic mail providers.

The Premier League outfit stated it can’t reply to any supporter queries, with ticket forwarding quickly turned off till resolved.

Contained in the Knowledge Corridor of the Microsoft information centre campus

You possibly can have a look contained in the Knowledge Corridor of the Microsoft information centre campus in Mount Nice, Wisconsin, in these pictures taken by Reuters in September final 12 months:

FILE PHOTO: Wires are connected in the Microsoft cloud data hall at the Microsoft data centre, during an announcement on Microsoft's global energy strategy, regarding how it procures and manages energy to scale AI and digital infrastructure sustainably, in Dublin, Ireland, February 17, 2026. REUTERS/Clodagh Kilcoyne/File Photo
FILE PHOTO: Wiring sits inside of the Data Hall of the Microsoft data center campus in Mount Pleasant, Wisconsin, U.S., September 18, 2025.  REUTERS/Audrey Richardson/File Photo
FILE PHOTO: Cables sit inside the Microsoft data center campus' Data Hall in Mount Pleasant, Wisconsin, U.S., September 18, 2025.  REUTERS/Audrey Richardson/File Photo

Social media customers chuckle about Microsoft and Claude outage

With AI software program providers akin to Anthropic’s Claude additionally now experiencing issues along with the Microsoft outage, social media customers have posted a collection of memes to make mild of the state of affairs:

Whereas we anticipate additional updates from Microsoft, you possibly can learn this text which appears at a warning from the person generally known as the ‘Godfather of AI’.

Professor Geoffrey Hinton, the British-Canadian Nobel Prize winner credited with pioneering neural networks, has stated AI might wipe out humanity inside three years until motion is taken now.

He’s anticipated to ship a stark warning to European leaders at a casual AI summit in Dublin later as we speak, arguing that super-intelligent synthetic intelligence might quickly surpass human management.

Learn the Each day Mail’s story by reporter Isabella Machin by clicking here.

Embeded Article Preview Image

Microsoft: ‘Incremental enchancment in a number of workloads’

Microsoft has issued one other replace, confirming an enchancment in some areas however a various image general.

‘Restoration actions are ongoing throughout affected Microsoft 365 infrastructure and progressing in phases.

‘We’re seeing incremental enchancment in a number of workloads, however service well being stays variable and capability has not but absolutely returned to baseline.

‘To guard delayed mail, we have prolonged the e-mail timeout window to 48 hours whereas queue and backlog processing continues.’

Breaking:Microsoft makes ‘further progress’ on restoration

Microsoft has simply issued a brand new assertion because it battles to get providers again on-line.

It stated within the ‘service well being’ replace: ‘We have made further progress towards service restoration, with restoration actions accomplished throughout parts of the affected infrastructure within the Asia Pacific area.

‘Site visitors is being steadily restored, and we’re seeing enhancements in key buyer situations, together with mailbox entry and delayed electronic mail processing. Nevertheless, some customers might proceed to expertise intermittent points.

‘Our focus is now on extending these restoration actions throughout affected infrastructure in different areas, whereas persevering with stabilization efforts and including supporting capability to enhance service consistency.

‘Lowering electronic mail queues and backlogs stays a precedence, and the prolonged 48-hour electronic mail timeout window stays in place to assist defend delayed messages as supply catches up.

‘Right now, we’ve got no proof of malicious exercise related to this incident. We’ll proceed to deal with this with urgency till full mitigation, and we are going to share a full post-incident report with root trigger and defence-in-depth actions after mitigation is full.’





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